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Welcome to the SOKY Bin Busters family! It is an absolute pleasure to have you! Here at SOKY Bin Busters we take pride in providing our customers with top quality service and support.

Thank you so much for trusting us with your bin needs!

Feel free to contact us if you ever have any questions or concerns!

Thank you!

Lindsey Spears | CEO 
270.790.7552

SOKY Main Logo

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This Agreement, which governs the terms and conditions of the use of SOKY Bin Busters, is between you (“Customer”) as an authorized user of such services, and SOKY Bin Busters.

This Agreement, together with any operating rules, policies, price schedules, or other supplemental documents expressly incorporated herein by reference and published from time to time by SOKY Bin Busters (collectively, the “Agreement”), constitutes the entire agreement between SOKY Bin Busters and you regarding the Bin Cleaning Service. By using the service, you confirm your acceptance of and agree to be bound by this Agreement.

I.  Service

SOKY Bin Busters provides a first-rate mobile trash bin cleaning and power washing service for both residential & commercial trash bins.

II.  Customer Responsibilities

In order for SOKY Bin Busters to provide its services, the Customer is to abide by the following conditions, or service may be suspended:

  • Customers will enroll in one of our three service options – monthly, bi-monthly, or one-time. A minimum of two (2) services are contracted for and will be billed for if the customer opts to cancel service early.
  • Trash bins must be readily available for service. Bins are to be located at the curb (unless special arrangements have been made – SOKY Bin Busters needs to be notified of these arrangements in advance). Bins will remain at the end of driveway after they have been cleaned with a SOKY Bin Busters tag on them so you know we were there. (Unless special arrangements have been made.)
  • If the Customer will not be available for a scheduled cleaning it is his/her responsibility to contact SOKY Bin Busters and notify them of the absence by 9:00 PM the night before service.
  • All trash in bins MUST be bagged and tied.
    • All trash bin(s) must be free of un-bagged animal waste and fecal material.
    • All trash bin(s) must be free of chemicals, paint, glue or other adhesive, or hazardous waste of any kind.
    • All trash bin(s) must be free of building materials, e.g., plaster, stucco, or concrete.
    • Other waste products, such as leaves, branches, etc., must be bagged and tied.
  • SOKY Bin Busters is a bin sanitation company, not a bin detailing service.  Paint, oil, grease, etc. – SOKY Bin Busters is NOT responsible for the condition of these bins after cleaning.
  • If SOKY Bin Busters arrives to perform service(s) and the above conditions are not met, the service will not be completed.  The Customer IS still responsible for payment. Should the truck and crew arrive at a location without being notified that the bins are not ready, there will be a service fee for the stop. This service fee covers the cost of fuel, labor, and truck maintenance.
  • A reschedule of services will no longer be permitted.  The customer may request another cleaning, but this will be billed as a ‘special cleaning’ visit.
    • All our neighborhoods are scheduled for service either monthly or quarterly. We are in each neighborhood no more frequently than once per month for logistical and scheduling purposes. We do not visit any neighborhood on a weekly or bi-weekly basis.

III.  SOKY Bin Busters' Responsibilities

If SOKY Bin Busters fails to provide its service(s) on the scheduled day of service, SOKY Bin Busters will compensate the Customer by arranging for the service to be performed on the next possible neighborhood visit. If a reschedule is not practical or possible the Customer will receive a credit for the missed service. In the case of inclement weather that prohibits SOKY Bin Busters from operating, a notice will be sent to the customer. A reschedule date will be made.

SOKY Bin Busters operates same day unless changes to your trash route are communicated prior to dispatch. If you are scheduled to have your cans cleaned on a certain day please note: We will arrive after 4pm CST. We do this to allow most/all trash companies time to collect. If your can is not out you will be charged a trip fee of $15.00 UNLESS you have prior communications with a SOKY employee.

IV.  Modifications to Customer Agreement

SOKY Bin Busters may amend this Agreement at any time by (a) posting a revised Customer Agreement at www.sokybinbusters.com, and/or (b) mailing or sending information regarding the amendment to the email address you provided to  SOKY Bin Busters. We will welcome all inquiries, questions, and comments regarding any changes made to the agreement from our clients. Our goal is to always serve our customers to the best of our ability and any changes to the agreement would be solely made for the betterment of the service program.

V.  Modifications to Service

SOKY Bin Busters reserves the right to modify our delivery of service for the betterment of our customers and the overall success of the service program.

VI.  Charges

The Customer agrees to pay all charges for the utilization of the service(s) for the selected package. All charges will be exclusive of value-added sales. SOKY Bin Busters reserves the right to change prices or institute new charges for access to or use of the service. Any changes in pricing will be communicated to the Customer by mail OR email. It is the Customer’s option to continue the service or to discontinue the service at that time. Continued use of the services or non-termination of the Customer’s SOKY Bin Busters account after any such changes are communicated to the Customer by mail OR email correspondence constitutes your acceptance of the charges as modified by the posted changes.

  1. Payments are automatic.
    Payment to SOKY Bin Busters is automatically charged to the Customer’s debit card, credit card, checking account. Should the payment not be received as scheduled, the Customer agrees to pay all amounts due upon request by SOKY Bin Busters.
  2. A $15 late fee will apply if payment is later than 7 days past due.
    Our sole source of income is through our service fees, and we cannot operate without them. Also, a credit hold will be placed on your account until your billing is current. As a small family owned business, we cannot afford to continue to provide service if past due service bills are not paid.
  3. After 14 days of past due non-payment, an account will be deemed as delinquent.
    Delinquent accounts will be suspended, and no further cleanings routed until the account has been brought back into good standing.  Once an account has been classified as delinquent, a credit/debit card MUST be put on file to continue service.
  4. A service fee of ($20 per stop) will be imposed if the bins are not ready for service, and we are not notified.
    An email and a text reminder are sent before each service. A response to either one of these reminders is necessary when the bins are not ready for service. We must be notified if the bins are not ready for service as our costs of operations are paid only through service fees, and we cannot operate without them.
  5. Referrals
    Should a subscription customer offer us a referral to a new customer (customer defined as not having service from  SOKY Bin Busters before) who registers for a subscription service (one-time services do not apply), SOKY Bin Busters will provide one (1) free cleaning service (2 Bins) to the regular customer as a gesture of appreciation

VII.  Default Payments

SOKY Bin Busters reserves the right to suspend or terminate Customer’s service without notice upon rejection of any credit or debit card charges or if the Customer’s card issuer (or its agent or affiliate) seeks return of payments previously made to SOKY Bin Busters when SOKY Bin Busters believes Customer is liable for the charges. Such rights are in addition to and not in lieu of any other legal rights or remedies available to SOKY Bin Busters. Termination of service is the very last step of non-payment and will try to be avoided if possible.

VIII. Continuity of Service

The credit or debit card used to establish Customer’s account will be automatically processed, in accordance with Customer’s payment choice, the month prior to Customer’s last paid service. SOKY Bin Busters will notify the Customer of any rate changes. Customer must notify SOKY Bin Busters before any changes to the Customer’s credit or debit card or if the Customer decides not to continue with the service.

IX.  Cancellation of Service

Once a customer has received and paid fortwo cleanings using a subscription service, a service plan may be canceled with 30 day notice with no further obligation.

X.  Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Kentucky. Customer irrevocably submits to the exclusive jurisdiction of the courts in each state or location.

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Frequently Asked Questions

SOKY Bin Busters

1

Do I need to be home for your services?
No. You do not need to be at home to have your cans cleaned. We clean your cans on your trash pickup day. As long as your cans are on the curb, we'll clean them on your scheduled date.

2

Why should I have my trash and recycle bins cleaned?
We not only clean your cans, but we disinfect, sanitize and deodorize them as well. We use water temps of approximately 200 degrees fahrenheit which rids them 99.9% of bacteria, germs, and viruses. Additionally, we spray down the outside of the can including the parts most often touched such as the lid and handle. Our state-of-the-art system effectively reduces health hazards such as Tuberculosis, Strep, staph, E-Coli, Salmonella & Listeria.

3

Do you clean both trash cans and recycle cans?
Yes. We recommend cleaning both, due to bacteria, viruses, and germs that build up on both types of cans.

4

What areas do you service?
SOKY Bin Busters services Bowling Green, Franklin, Portland, Russellville, and Scottsville, Kentucky.

5

How do I start the service?
Visit our "SERVICES" section on this website to sign-up quickly and easily.

6

How do I update my payment information?
Click on the CLIENT LOGIN button on the right edge of your screen. Click the SUBSCRIPTIONS tab that appears on the landing page. Under ACTIONS you should see an UPDATE button. Click the button and follow the prompts to update your payment information.

7

How do I pay for an order that's listed in my account as UNPAID?
Click on the CLIENT LOGIN button on the right edge of your screen. Once you're logged in, you'll be taken to your profile. Notice that all of your orders are displayed on this page. Locate the order you need to pay. To the right of the order is a PAY link. Click this link. On the next page, click "Pay with Bank or Credit Card" which will already be ticked. Once you do this, the module will expand and you'll be able to add your updated credit card information. Follow the prompts to complete the process.

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